Privacy Policy

RUZI Group Pty Ltd (ABN 34 618 959 032) trading as Co. Cups and its related companies (together we, us, our and other similar expressions) are committed to protecting your personal privacy.  This Privacy Policy tells you how we collect, store, use and disclose your personal information.  We encourage you to read this policy carefully so that you understand our information handling practices

Information we collect

In order to provide our customers with our products and services, we may collect and use personal information about you and others. If we are not provided with all the personal information we request, we may not be able to supply our products and services.

The type of information we collect includes names and addresses and other contact details. If you buy products and services from us, your credit card details will be collected and stored on a third party payment gateway – not by us.

How we collect personal information

Generally, we collect an individual’s personal information from that individual.  For example, when you register your account with us and enter your personal information on the registration page.

However, occasionally we may also collect personal information from someone other than the User, for example when you authorise us to collect your personal information from your Facebook or Google account.

  • How we store personal information
  • We take all reasonable steps to keep secure any personal information which we hold about you and to protect your personal information from loss, misuse or unauthorised alteration. Any personal information you provide to us is stored Access to personal information is limited to those of our personnel who specifically need it to carry out their business responsibilities. We also maintain physical security procedures to manage and protect the use and storage of records containing personal information.

Purpose of collection

 

We collect personal information so we can:

  • identify our customers (ie users of the Co Cups mobile device application), potential customers, suppliers and their representatives
  • inform you or others of any initiatives we think may be of interest to you or them
  • inform you or others about our products and services and the benefits of using our products and services
  • provide you or others with information about offers or other benefits that may become available
  • seek your opinion or comments about our products and services
  • carry out billing and/or debt recovery activities
  • carry out our management, administrative quality assurance and complaint handling activities in a professional and efficient manner
  • develop and implement initiatives to improve our products and services

Use and Disclosure

We use and disclose the personal information we collect for the purposes indicated above, and for other secondary purposes. 

We usually disclose the personal information we collect to our related entities, service providers and contractors, who help us supply our products and services.

Except where indicated above, we will not use or disclose personal information unless:

  • the individual concerned has consented to the use and disclosure;
  • the third party is our service provider or contractor, in which case we will require them to use and disclose the personal information only for the purpose for which it was provided to them;
  • the third party is a person involved in a dealing or proposed dealing (including a sale) of all or part of our assets and business;
  • the third party is a credit reporting agency, your creditor, banker, financier, credit provider, mortgage insurer or trade insurer;
  • the disclosure is to a related body corporate; or
  • the disclosure is permitted, required or authorised by or under law.

Marketing

We may use personal information to advise the individual concerned of new products and marketing initiatives that we think may be of interest to them. This may include product and service offerings, newsletters and general information about us.

Those who prefer not to receive information about our products and services can ask to be removed from the relevant circulation list by contacting contact us, using the details listed below.

 

Access

If at any time you want to know what personal information we hold about you, you are welcome to request access to that information by contacting us, using the details listed below. 

Quality & correction

At all times we strive to ensure that the information we hold about you is accurate, complete and up-to-date. If at any time you believe the personal information that we hold about you is incorrect, incomplete or inaccurate, you can either update it on the Co. Cups mobile device application, or let us know and we will use all reasonable efforts to correct the information.

Website & cookies

To ensure we are meeting the needs and wants of our website users, and to develop our online services, we may collect aggregated information by using cookies or similar electronic tools.

Cookies are small amounts of information sent from a web server to your computer. These cookies are used to retain login and location information in order to make your experience more convenient and personal. We do not use cookies to track your internet activity before or after you leave our website.  No other business has access to our cookies.

We do not use this technology to access any personal information of a user in our records and a user cannot be personally identified from a cookie.

 

Changes to our Privacy Policy

As our business evolves our business processes and policies will be reviewed and may be revised. We may change our Privacy Policy at any time. We will notify you of any change by posting an updated version of our Privacy Policy on our website.

Complaints

We are committed to constantly improving our procedures so that personal information is treated appropriately. If you feel that we have failed to deal with your personal information in accordance with this policy, please contact us, using the details listed below, so we have an opportunity to resolve the issue to your satisfaction.

We will log your complaint and our privacy officer will:

  • listen to your concerns and grievances;
  • discuss with you the ways in which we can remedy the situation; and
  • put in place an action plan to resolve your complaint and improve our information handling procedures if appropriate.

Contact us

If you require more detailed information about our information handling practices or if you have any concerns about our handling of your personal information, please let us know by contacting us at:

RUZI Group Pty Ltd

Email: [email protected] 

We will endeavour to respond to your concerns as quickly as possible.

Download the app